$279 Find cheap flights from Nairobi to London

Flight delayed by 3 hours 45 mins and no explanation given or apology. Rebooked on a flight departing to final destination 48 hrs later and baggage not delivered.

My outbound flight was grounded in Lusaka so we never made it to Paris. DO NOT fly this airline you will be stranded and your plans will be completely disrupted

Inflight entertainment with electronic charging stations can help during a long flight.

The flight was delayed with no notice. No inflight entertainment. Communication is vital in any business.

Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.

Good staff, good intent, decent entertainment. More seat space would always be of benefit

More facilities to transport to the gates......felt too much walking distance

Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it

Not good. Expected a lot more as far as excellence.

they give hard time at checking, they not allow computer bag or purse

Online check-in doesn't work. That's why I couldn't give it full Star.

The flight was good but my neighbor had the vent open full power for the whole flight and because the air was blowing from the side instead of from the top and I got very cold and ended up with a sore throat.

Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.

The crew was great and the food and liquor offerings were good. Seats were a bit cramped. Flight arrived early at destination. That's a plus.

The boarding process was unpleasant. We had hardly any checked baggage, but they insisted on weighing the cabin baggage. While the weight of our cabin bag was well within limit, it seemed petty! The food was pretty disgusting. I had such awful food on the way over, that I brought some snacks of my own for the flight back. Glad I did. Qatar was consistent in that food was just as terrible on the way back as it was on the way over. The flight attendants were super-nice, though. If I had an option I would not take Qatar Airways again.

Food was great. They never to add more current entertainment like movies and shows

Paid an extra USD 100 for so-called Comfort seats. All of these (the bulkhead seats) had parents with babies and infants who were screaming much of the time. One mother even decided to change nappies on the seat. This was anything but comfort!

Front section of economy cabin is better than rear. Paid for seats selected.

Good flight. Paid for seats sat the frront section of the economy. Better than rear cabin.

Apart from delay of 3 hrs in Nairobi for onward flight to Dar all fine. Looked like operational issues caused it.

I booked a round trip flight and boarded a Kenya Airways trip from New York (JFK) to Nairobi (JKIA). First flight from New York to Nairobi was uneventful with no issues. However, the return flight was beyond disappointing. To begin with I had paid an extra $60 each for premium seats (me and my wife) in economy aisle 15 (B & A). However, upon settling down in the middle seat, I noticed that the controller had been ripped off meaning I would not have access to some of the seat functionalities like the individual lighting etc. I proceeded to alert a flight attendant that the controller was missing and she politely responded to me by telling me if I need anything, to use my wife’s seat controller (on the window seat) to call for assistance and I would be assisted accordingly. I was surprised by the response that she gave as it felt like my comfort and request for a service that I paid for was undermined, but nonetheless I opted to play it nice and kept my calm. After this I engaged in a conversation with a passenger (Caucasian / White male) who sat next to me on the aisle seat. In the process of having this conversation I asked him if he had paid for his seat. He went ahead to politely tell me that he had been moved from a seat in the back by one of the flight attendants and had not paid any extra fees. During this conversation, he noticed that the charging docks were not working and he needed to charge his iPad to watch his Netflix show (it was on pause). Alarmed by this, he went ahead and flagged one of the flight attendants who without wasting any time acted astonished and as fast as lightning was able to find him a better seat a few rows in front. Please note, all the charging plugs were not working for the three seats. In summary, below are the reasons for the low rating: 1. Charging for a broken seat: Kenya Airways should not charge for a defective seat. If a seat is defective and is paid for, the airlines should work out a way to either refund the customer or move the customer to a better seat – regardless of skin color. 2. Below Par Customer Service: Do not debilitate a customer’s request especially when a paid for service is not delivered – regardless of skin color. Assuming that I am comfortable with having to either keep alerting the flight attendant or relying on my wife’s seat to perform some of the functionality I may need is ridiculous. 3. Biasness / Inequality / Prejudiced Behavior: The Caucasian/ White male was treated with more favor. Not only was he moved around to make sure he was comfortable (free of charge) but all his complaints were resolved immediately without any hesitance. On the contrary, I being a black man of African descent who had paid an additional premium for his seat, I was completely ignored and told to settle for what I got.

It has been 1 week since arriving at my destination and I still have not recieved my kite surfing bags. Office will not communicate properly on location or when my bags will arrive. No advice on what to do on luggage that has not arrived in over a week. Simply not happy with Kenya airways at the moment.

Excellent. They canceled our flight & put us up for the night. Then upgraded us. We are impressed

On a long flight us customers need more rehydration by the crew. Some of us have water bottles but no crew is coming around to offer water. I’m not saying issue us all with plastic water bottles.

The flight staff were not very kind. I went back to get a drink, 4 of them back there chatting. They all looked at me continued to talk then they started doing stuff and one finally asked after I was standing there awhile what I needed. This happened multiple times. The movies were not the great and seemed dated. My seat squeaked every time I moved and it moved around a bit.

Another 35 min delay landing No apology no communication or acknowledgment about this

Try to humanize onboarding and take AI out. It's embarrassing and useless

I always try to book flights that don’t charge for baggage. Yet I was charged $75 for this flight.

Overall good experience. Polite crew. Good foodandentertainment. Seats are small and bit congested though.

I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.

The special meal was not correct. But the female stewardess who handled the problem did such a good job correcting the issue. She deserves recognition for understanding and providing customer service and having patience.

I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...

I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.

The process overall was pretty seamless, and the crew were very friendly (especially Michael). Considering we booked expecting Lufthansa and the flight was operated by United, it was still a very good service and journey overall. The in-flight entertainment was great, with lots of quality options. One slight negative was that I had selected a vegetarian meal prior to flying, but received a vegan one. I think there should be more dietary options as it meant I missed out on some food that I would have preferred (and it seemed like the standard meals and snacks had a vegetarian option anyway). There was also a group of people who were moving around a lot and being generally disruptive at the quietest part of the flight, when the lights were off and most people were sleeping. I would have appreciated staff stepping in to encourage them to be mindful of others). Towards the end of the flight (which was very early in the morning in both time zones), the lights suddenly came on and breakfast was served. In my opinion, this was too early, and everyone was rudely awoken from sleep. After breakfast was cleared away, the lights went off again for about 45 minutes, allowing people to sleep some more. Then the lights came on again for landing. It seems like if they had served breakfast later, the lights on-lights off-lights on shenanigans could have been avoided, and people could have slept longer (and staff could have rested longer too).

You only get a chocolate square and small bottle of water.!

Food was not good. Tasted stale and dry. When seats moved to lie flat they were very uncomfortable. No free internet. No live tv. Not flight map. Arrived safely and on time. Boarding easy.

- OK plane. Basic accommodations. OK food. The digital window shade wasn't working.

- OK plane. Basic accommodations. OK food. The digital window shade wasn't working. - Expect to be woken up more than an hour before landing when they start dinging the bell and making announcements and turning on all cabin lights to serve a snack. I would prefer they remain quiet and only serve people who want to wake up.

Great!!! The first flight was a little painful because the chair wasn’t reclining and my back was destroyed by the time I got in London. But the second flight was perfect!! Super comfortable, the food was amazing, the crew super polite and helpful. Overall, I had a good experience

Better food and more space in the seats. Also when doing the web check in both times I was going in to your site the minute you open it and there is not really many seats to choose only to buy!!!

It was ok, not as good as it used to be. The Heathrow connection was a disaster - complete anarchy, unknowledgable and skimpy assistance and signage. Gate crew at next flight was great, held the flight while my wife struggled through security.

It was great! The seats were comfortable, and they fed me during the transatlantic flight, something which I have been missing out on for the past 3 years as I travel to and from school.

The seats were uncomfortable. It was an old plane. The crew could have been more hospitable.

This flight was cancelled at the last minute. We were rebooked on another flight but a day later. We lost a day of our vacation and paid for a night in a hotel we couldn’t use. The flights we were rebooked on (both American) messed up our seating on both flights-we didn’t get the seats we had paid for. All in all, a terrible experience.

I declined a wheelchair in Vienna as I was told it was a short walk. However, though I "boarded" the bus first, I was at the back when we got to the plane. There were steps up to the plane and no-one helped except the stewardess as I was near the top of the stairs. She found a better seat for me also.