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we bought trip insurance from you and could not use it. 'underrated' only return 50 % of trip cost. my doctor told me i have stage 4 cancer and that I might not live till the end of the month..

Flight got canceled without any prior information and it caused lot of trouble

Worst ever. No assistance and communication from Emirates crew. No visibility of when the flight is flying. Couldn’t understand if we can go to lounge to take rest. Emirates system at a certain point said flight is not operating and suggested to take the next flight and in few minutes it suddenly opened the gate for boarding. unsupportive and rude crew. Worst experience ever. Flight was delayed by 5 hours so need the compensation for that.

Staff were friendly, and provided great service. The food was plentiful and delicious. Food could have been hotter.

I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.

More leg room and comfortable seats at least for long flights

The entertainment selections are amazing. But the live TV is sometimes spotty. If you’re going to have it, then have it. If you can’t make it consistent, then, perhaps it’s better not to have it. The crew are always cordial when approached, but they seem to do the minimum and sit around, talking to each other in the back of the plane during the flight. I realize that delays are not always predictable, but I missed my flight in Dubai because we left 90 minutes late from Washington. I will say that Emirates took very good care of me in Dubai. But I would rather not be delayed.

Probably the best flight I’ve ever been on. Emirates first class is leagues beyond British airways and Lufthansa’s.

Great flight. Comfortable seats, courteous service, and excellent selection for entertainment.

Emirates flights always nice. Service rendered by the staff is superb.I am always comfortable in Emirates flights.

A regional sized plane was used for a cross country flight with no overhead bin space. I had to "pink check" my laptop and my medications. I was NOT pleased!!!!

Absolutely nothing flight was cancelled and delayed for 2 days. Barely a heads up I want a full refund

The plane from SNA wouldn’t start after 5 tries. The team gave me an option of flying direct from LAX and giving me a Lyft ride there! Perfect!

Best airline! Always friendly and welcoming. Skyclub was great and loved the fast free wifi on board. I also love that you can pre-order your meal on the app!

Atlanta boarding crew at gate were filled with arrogance and were disrespectful. In flight crew showed indifference to the needs of passengers. This is about the flight from ATL to BDL.

The plane was FREEZING SEATS UNCOMFORTABLE Otherwise smooth Thank you

Boarding was chaotic. I didn’t finish dinner because I went to bed early. Breakfast omelet was overcooked and tasteless but croissant was better than usual. Plane was dirty—crumbs in every seam and lavatory was poorly maintained (paint peeling, etc.) and toilet paper had not been refreshed before takeoff. No cubby for storage in first and seat was narrow.

Boarding was somewhat chaotic. Unable to evaluate crew or food/drink because captain kept them seated due to turbulence. Have no idea if entertainment was offered.

West Jet has a horrible boarding process and the seats have no cushion.

Everything went smoothly. I didn’t like that when I booked in the main cabin my wife and I weren’t seated together. One would think when booking on an option that allows picking your seat. They would put you and your travel partner together. Had to call to get it sorted. They did fix.

Operated by American Airlines. Very chaotic and the crew was bit rough responding any enquiries. Restricted leg space.. Qatar would have been better

No towels or tissue and chocolate and mint provided before arrival

Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it

It was good no problems made it on time for the next flight overseas!

They made us deliberate waste time by holding our passports and boarding passes making us miss the flight

The made us waiting and held our passports and boarding pass making us miss our flights

Not impressed. Only allowed one carry on on such a long flight.

The flight was good but my neighbor had the vent open full power for the whole flight and because the air was blowing from the side instead of from the top and I got very cold and ended up with a sore throat.

Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.

Wore experience due to delay and took me 3 days to reach my destination.

I was in business class, without the business class amenities. Large seat with lots of legroom, but no TV or bed. Food was okay, but I did enjoy the Turkish red wine.

Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!

Only chicken as a meat dish through out the flight

Nothing really was great as such. Seen other no name airlines perform better.

Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers

I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.

Process for on line checking needs a lot of improvement. Very frustrating.

On line check in needs a lot of improvement. I tried and gave up.

Food not good, flight attendants not the best, not accommodating very ruff

the female flight attendant was racist towards me. I could tell she treated the two other passengers next to me with more softness.

BAD experience. Entertainment system was not working and most of the passengers had this issue. Staff was not helpful. Meal was yuck. Bad old flights.

Overall good experience. I got first row seats with extra legroom. It does make a difference. Entertainment system was working. However, they kept serving me a VEGAN meal instead of a VEGETERIAN meal. I asked them and showed my tickets that Vegeterian meal is selected but the staff didn't care. VEGAN meal was medicore and not enough to fill tummy. Also unhealthy with butter made from palm oil.

Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct.

Need to update the staff of the airport. They tell luggage weight according to they want.

It would have been perfect if there was onboard entertainment.

Food was unfit even for prisoners. larger front seats are terribly uncomfortable, which is ironic. Thorough need to upgrade aircraft on such a long route.

Food could be better they need a better caterer in DC flight from India always has better food

Everything! To start with, seats, food tray table, entertainment console all are broken! Imposing duty free baggage fees for $250 as a surprise penalty cannot be appreciated! Airlines should be responsible for transferring the checked baggages to the connecting flight. Having customer go through the transfer is painful considering the travel tiredness! No soft drinks served on flight is another crumble!

Old creaky plane, poor entertainment, USB port did not work. Food was ok.

On time boarding, proper information, friendly and cordial approach of staff, particularly crew members and the most important timely available of checked in baggage after arrival.